hks188 Privacy Policy

1 Introduction

hks188 ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access or use our Platform at https://hks188.cam.

By registering an account on hks188 or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this policy, you must immediately cease using our Platform.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the hks188 Platform.

2 Information We Collect

hks188 collects various types of information to provide, maintain, and improve our services. The categories of data we collect include:

2.1 Personal Identification Information

When you register an account on hks188, we collect the following personal details:

• Full Name: As it appears on your government-issued identification document.
• Date of Birth: To verify that you meet the minimum age requirement of 21 years.
• Email Address: For account verification, communications, and password recovery.
• Phone Number: For account security, two-factor authentication, and customer support.
• Residential Address: Required for KYC compliance and to verify your location.
• National Identity Number (KTP): Or other government-issued ID number for identity verification.

2.2 Financial Information

To process deposits and withdrawals, we collect:

• Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, and other Indonesian banks.
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja transactions.
• Transaction history including deposit amounts, withdrawal requests, and payment method used.

2.3 Technical & Usage Data

When you access hks188, we automatically collect certain technical information:

• IP Address: Your device's internet protocol address to verify location and detect fraudulent activity.
• Device Information: Device type, operating system, browser type and version.
• Login Data: Login timestamps, session duration, and logout times.
• Gaming Activity: Bets placed, games played, wagering patterns, win/loss records.
• Cookies & Similar Technologies: See Section 4 for detailed information on our use of cookies.

2.4 Communications

We retain records of all communications between you and hks188, including:

• Customer support inquiries and responses via email or live chat.
• Feedback, complaints, and dispute resolution correspondence.
• Marketing preferences and promotional opt-in/opt-out requests.

3 How We Use Your Data

hks188 uses your personal information for the following legitimate purposes:

4 Cookies & Tracking Technologies

hks188 uses cookies and similar tracking technologies to enhance your experience on our Platform, analyse usage patterns, and deliver personalised content. A cookie is a small text file stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for basic Platform functionality such as login authentication and session management. These cookies cannot be disabled without affecting core features.
• Performance Cookies: Collect anonymous data about how users interact with hks188, including pages visited, time spent, and errors encountered. This helps us improve Platform performance.
• Functional Cookies: Remember your preferences such as language selection, timezone (WIB by default), and display settings to enhance usability.
• Targeting/Advertising Cookies: Track your gaming activity to deliver personalised promotional offers and game recommendations based on your interests.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of the hks188 Platform. Most modern browsers allow you to:

• View and delete existing cookies.
• Block third-party cookies.
• Block cookies from specific websites.
• Block all cookies (not recommended as it will impair Platform functionality).

5 Data Sharing & Disclosure

hks188 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating the Platform and delivering services. These include:

• Payment Processors: To facilitate deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay).
• Game Providers: Software studios such as Pragmatic Play, Evolution Gaming, Microgaming, and others who power our casino games and live dealer tables.
• KYC/Verification Services: Third-party identity verification providers who assist with document authentication and age verification.
• Customer Support Tools: Live chat platforms and ticketing systems used to manage player inquiries.

All service providers are contractually obligated to protect your data and may only use it for the specific purposes for which it was disclosed.

5.2 Legal Obligations

We may disclose your personal information if required to do so by law or in response to valid requests from government authorities, law enforcement, or regulatory bodies. This includes compliance with:

• Anti-money laundering (AML) regulations.
• Court orders, subpoenas, or other legal processes.
• Investigations into fraud, prohibited conduct, or suspected illegal activity.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal data may be transferred to the acquiring entity as part of the business transaction. You will be notified of any such change in ownership and the impact on your data.

5.4 Your Consent

In all other cases, we will only share your personal information with third parties if you have provided explicit consent to do so.

6 Data Security Measures

hks188 employs industry-leading security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security protocols include:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, the same standard used by banks and financial institutions.
• Secure Servers: Personal data is stored on servers protected by firewalls, intrusion detection systems, and 24/7 monitoring.
• Access Controls: Access to personal data is restricted to authorised personnel only, on a need-to-know basis, with strict authentication requirements.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential threats.
• Data Backup: Regular backups are maintained to prevent data loss in the event of technical failure or cyberattack.
• Two-Factor Authentication (2FA): Available to all players to add an extra layer of account security.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. hks188 cannot guarantee absolute security, and you acknowledge and accept the inherent risks of transmitting information online.

7 Data Retention

hks188 retains your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods:

• Active Accounts: Personal data is retained for the duration of your active account on hks188.
• Closed Accounts: After account closure, we retain certain data for up to 7 years to comply with financial regulations, anti-money-laundering laws, and tax reporting requirements.
• Transaction Records: Deposit and withdrawal records are retained for 7 years as required by financial regulations.
• Marketing Data: If you opt out of marketing communications, your contact details will be retained on a suppression list to ensure we do not contact you again.

After the applicable retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

8 Your Data Protection Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal data.
• Right to Erasure: You can request deletion of your personal data, subject to legal retention obligations.
• Right to Restriction: You can request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: You can request that we transfer your data to another service provider in a structured, machine-readable format.
• Right to Object: You can object to the processing of your personal data for direct marketing or other purposes.
• Right to Withdraw Consent: If processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to your request within 30 days. Please note that we may ask you to verify your identity before processing your request.

9 International Data Transfers

hks188 operates internationally, and your personal data may be transferred to, stored, and processed in jurisdictions outside of Indonesia. This includes transfers to countries where our servers, service providers, or business partners are located.

When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Standard contractual clauses approved by data protection authorities.
• Ensuring the recipient country has adequate data protection laws recognised by international standards.
• Requiring third-party service providers to comply with strict data security obligations.

10 Children's Privacy

hks188 strictly prohibits use by individuals under the age of 21. We do not knowingly collect personal information from anyone under the legal gambling age. Our registration process includes age verification, and we reserve the right to request documentary proof of age at any time.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that information and permanently close the associated account. Any winnings will be forfeited, and deposited funds will be returned to the original payment source after investigation.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected].

11 Changes to This Privacy Policy

hks188 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page.

If changes are significant, we may provide additional notice by posting an announcement on the Platform homepage or sending an email to the address associated with your account.

Your continued use of the hks188 Platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our customer support team: